Description

The Reception & Results Reporting are considered as key and crucial parts in any medical diagnostic lab, so that the performance of these two parts affect the results of other processes involved in the testing and overall performance of the lab. Regarding this, The Payvand Laboratory’s effort is to maximize the prevention of errors before and after the test, by employing experienced and well-trained workforce in the field. The Reception section of The Payvand Laboratory is located in an independent unit on the ground floor of the building, so that the respectable clients can visit the staff at the reception desk, without any waste of time. Being cordial and responsive are the basic indicators of the personnel of The Reception & Results Reporting personnel. The Payvand Laboratory has also established a Private Reception Unit (VIP) in the second floor of the building in order to respect the rights and safety of the well-known clients, so that elderly, pregnant women, patients undergoing chemotherapy, etc., can easily go through the process of reception and getting the results. In Payvand Laboratory, the responding to the general tests is daily and the responses to the general emergency tests are at most taken up to 2 hours after the sampling.

 

Important indicators of Reception & Results Reporting departments are:

  • Establishment of quality management system in the framework of national and ISO standards (ISO 10002 + ISO 9001)
  • Respecting the dignity of the esteemed clients with the good behavior from the time of arrival to leaving the lab, so that they create a good memory in the minds of the visitors.
  • Speed, accuracy and validity so that the average waiting time for patients from the time of arrival to the exit is less than 20 minutes.
  • There are two people who serve as the salon manager, who are responsive to all customer questions with patience and pleasure, and accompany them at all stages of the experiment.
  • Complete observing of the sanity and cleanness of the environment and creating a desirable atmosphere for the waiting time.

 

                                                                                                                                                                                                                                                                                                        

                                                                                                                                                                                                                                                                                    

Images

 

 

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            

Opening Hours

                                 

 

 

 

  

Payvand Clinical and Specialty Laboratory

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        

 

Opening Hours

 

Saturday - Wednesday

20:00 - 06:30

 

Thursday

18:00 - 06:30

 

Patient Admission

 

Saturday - Wednesday

19:00 - 06:45

 

Thursday

17:00 - 06:45

 

Results

 

Saturday - Wednesday

20:00 - 17:00

 

Thursday

18:00 - 16:00 


 

 

 

                                                                                                                                                                                                                                                                                    

 

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