Frequently Asked Questions
- What is the Laboratory Operating time?
Saturdays to Wednesdays from 6:30 am to 8:00 pm
Thursday from 6:30 am to 6:00 pm
- At what time the reception and sampling of clients can be done?
Admission and collection would be done on Saturday to Wednesday from 6:45 am to 7:00 pm and on Thursdays from 6:45 am to 5:00 pm.
In the case of tests that require fasting, clients should adhere to the fasting conditions for 10-12 hours and come in for test the next morning.
- Do I need to book an appointment with the laboratory? For getting information on special test procedures, fasting condition of required test, making appointment for special test collection please contact laboratory on 02122264144 or 02122264145.
- What information does the laboratory need for test collection?
Your doctor's prescription is required for the reception, otherwise, if you personally request a routine test, it is necessary to receive a special test form from our colleagues in the Reception Section and deliver it after completion.
- Is it necessary to provide ID card to do the test?
For some tests, including a panel of tests for hepatitis B, hepatitis C, HIV, blood grouping, pregnancy and bone marrow transplantation, a valid identification card is required.
- Which tests need fasting?
For tests such as sugars, blood lipids (triglycerides), and etc., please read the "Fasting Instructions" in the "Patient's Guide".
- What are the maximum hours of fasting? How does increase in fasting time affect the test result?
If your doctor has not advised you on this, it is best to have a fast onset of 10 to 12 hours. Fasting means to avoid taking any kind of food or drink (except water). Increasing fasting time leads to false positive or false negative answers.
- What time is the best time to go to the lab for tests requiring fasting?
Between 6:30 am and 10:00 am, preferably in the morning after awakening with no exercise and physical activity.
- Do thyroid tests require fasting?
Fasting is not necessary for these kinds of tests; however fatty food should be avoided prior these tests.
- Is fasting needed for urine test?
No, but it is recommended to collect the first morning sample for most common urine tests.
- If fasting is necessary for the test, is it possible to take daily medications?
Please consult with your physician in this area.
- Do I need to fast for VD3 (Vitamin D3 test)?
No, but it is advisable to avoid fatty foods. VD3 levels fall in the autumn and winter (from September to March), so this time is the best time to test the VD3.
- What is the fasting period for infants?
It is recommended that the time of referral to the laboratory be adjusted so that the test is done before the next lactation. For example, if your baby is breastfeeding every four hours, three and a half hours after the last breast feeding would be the best time for doing the test.
- Is infant testing carried out at Payvand Lab?
- To perform a two-hour blood sugar test, the start time of breakfast should be counted or after finishing breakfast?
Note the time of the first bite of your breakfast and count 2 hours from then to do the next collection.
- How long should it take for urine or stool sample to reach the laboratory?
If the urine sample is collected for urinalysis or urine culture (in the laboratory container), it is recommended to transfer it to the lab in less than an hour. Otherwise the sample can be stored at 4 ° C (in fridge) for a maximum of 24 hours. Stool samples should be delivered to the laboratory as soon as possible; otherwise, a maximum of 24 hours can be maintained in normal fecal samples in the refrigerator. Stomach specimens for culture (microbiology) and diarrhea specimens must be fresh.
- What is the correct collection procedure of 24-hour urine?
Please refer to the Patients' Guide at :
- Is it possible to receive a test result via E-mail?
Yes, this is possible.
- Is it possible to receive a test result hardcopy with a courier?
Yes, it is possible. You will be charge for courier.
- Is it possible to collect the sample at Home (House collection)?
- Why did my doctor ask me for such a test?
A doctor's request for testing is part of the medical diagnosis process along with clinical examinations and then choose the most appropriate treatment for you. If you have a vague any question in your mind, it is better to discuss it with your doctor and consult with him.
- How long does it take for a result to be ready to deliver to the doctor?
Most of the results would be ready in the same day unless it is a special test which may take longer.
- Why should I repeat my test?
Sometimes, in order to ensure from the test result, for the evaluation of result or to ensure from a treatment the test would be required to be repeated.
- Is it possible for laboratory to give explanation on my result? For instance make suggestions on some special disease diagnosis?
Please ask your doctor to interpret the test results. The doctor will have consultation with the laboratory if necessary.
- How can I get more information about my test?
The website of Payvand Lab is designed to help you, by referring to Payvand Laboratory website; you can view the description of the tests in detail, in the test relevant section.
- Which medical insurance have contract with Payvand Laboratory?
- Tamin Ejtemaee Iran
- Iran Medical Insurance: (Salamat) Government, Farmers and other
- Military Forces Insurance
- Dana Insurance ( original and extra covers)
- Council Insurance
- Banks Insurances such as (Melli, Mellat, Saderat, Sepah, Tejarat, Central bank of Iran)
- Iranian Insurance
- Refah Kargaran Extra Insurance Cover
- Which tests are carried out at Payvand Laboratory?
Payvand Clinical and Specialty Laboratory is one of the most respected Laboratories by the Ministry of Healthcare and Medical Education in the country. At this center, typical and special tests are available. Please refer to www.payvandlab.com for information and the list of available laboratory tests.
- What is the daily schedule for doing different tests?
The timing of performing all types of tests is available in the section for each test, on Payvand Laboratory’s website.
- How can the test price and related costs can be known?
All prices are regulated by the Ministry of Health and Medical Education for the private section and are often covered by various insurance institutes.